We do our best to deliver the products to you, considering speed, safety, one-time delivery, etc. In this case, according to our long-term experience, we have arranged for the delivery of goods through courier services registered with us at this time. We generally try our best to deliver your ordered products within 2-3 working days within Dhaka and within 3-5 working days outside Dhaka. However, in the future we may choose another method to better deliver the product to you.

In case of getting home delivery:- Currently, you will get home delivery only if you are located in District Headquarters, Union and City Corporation areas. But we are always trying our best to deliver the products to you easily.

In that case, the complete information of the customer must be provided in the following format:

1. Name: (Required)2.

Mobile Number: (Required)

3. House Name and Number:

4. Street Name and Number (if any):

5. Police Station:

6. District:

7. Email (if any): 

The food vendor/courier office will not be held responsible in any way if the parcel does not arrive or is returned due to not providing complete details, not receiving the courier service’s call, or not seeing the message sent by the courier. In case of returning or exchanging the product for any of the reasons mentioned, the courier’s return charges must be borne by the buyer.

Return Policy: Products cannot be returned for dislike/unwillingness/unreasonable reasons. 

In case of wrong product/damaged or broken product: After receiving the product, you must not use it in any way and must take a photo/video as soon as possible and send it to us via Facebook Messenger/WhatsApp Messenger. You must notify us by sending it back to us within 3 days at the latest. Otherwise, it will be considered used.  

In any case, the following points must be observed when returning the product: 

– The buyer must bear the courier charges for return shipping (in case of used products).- The product must be sent to us with the original box or packet provided at the time of purchase.

-If the purchase was made through Facebook Messenger/WhatsApp Messenger, the complaint must be made from the Messenger ID from which the purchase was made. When purchasing from the website, the buyer’s name, mobile number, order date, and order number must be mentioned.

-No complaints will be accepted after 7 days from the date of purchase. (Except for warranty products) 

-The buyer will be notified as soon as the returned product reaches us. The same product (subject to stock availability)/another product of equal or greater value to the returned product will have to be purchased. In case of purchasing a higher priced product, the additional price will have to be paid. 

-Products cannot be returned more than once under any circumstances. 

Refund Policy: The most convenient way to refund the price of the product will be through foodferiwala.com’s mobile banking or direct bank payment. The refund procedure through this method is as follows: 

-If you use bKash, the money will be deposited directly into your desired bKash account within 3 business days by contacting the mobile number you received. 

-If you use a bank, the money will be deposited directly into your desired bank account within 5 business days by contacting the mobile number you received. 

Also, if you purchased the product via cash on delivery, you will be contacted on the mobile number provided and a refund will be arranged in your convenient manner. 

Note: This refund policy is subject to change without prior notice.